We’re not one of those “simulation” companies that take your money and don’t give you what you need in support when things don’t go as planned. Our customers are our community, and we pride ourselves in giving our community everything they need in order to make their experience a great one – one that is easily recommended to others.
Not only do you get a better product, but you get great service, too. Our customers are our product ambassadors, why not take care of our own?
Even though we are a DIY company, we do offer two different levels of support that are included with the purchase of our products. Please see the Tiers of Support below:
If you need additional support for anything related to your simulator, including products you did not purchase from us, you can purchase 1/2 hour increments here: Half Hour Support. Other support services we offer are as follows:
- General Simulator Support
- Software Support
- Windows Services Support
- Hardware Configuration Support
- Audio / Graphics Support
Each of these services can be done through remote desktop if necessary.
BEFORE YOU PURCHASE SUPPORT, PLEASE BE AS DESCRIPTIVE AS POSSIBLE AS TO THE ISSUE YOU’RE FACING,
WE DON’T WANT YOU TO PURCHASE SUPPORT IF WE FEEL WE CANNOT ASSIST YOU.
One of our representatives will get back to you regarding your issue, and then direct you to purchase the support product for assistance.
Please utilize this support form to contact us. All inquiries will be answered by the end of the next business day of submission. Thank you.